from  customer.services@orange.co.uk 
date  Thursday, March 29, 2001 5:57 pm 
to    James Coates 
subject  Orange Internet/BW 

Dear James

Thank you for your recent mail.

I am very sorry to hear of the recent answerphone
message that you had received, I can assure you
that the matter will be raised with the relevant
department.

I have noted your comments about our
new International Calling rates for Roaming
and International Direct Dialling. The new
charges have been implemented as the result of a
business decision, and in order to simplify
our IDD and Roaming rates.

I have forwarded a copy of your mail to the
department concerned for their information.

Thank you for taking the time to write to us
with your views on the service we provide.

Kind Regards

Beccy
Customer Service

Registered Office:
St James Court
Great Park Road
Almondsbury Park
Bradley Stoke
Bristol
BS32 4QJ

Co. Reg. No. 2178917